Shipping & Delivery

At Al-Mishkah Online Book Store, we want you to be completely satisfied with your purchase. However, we understand that sometimes a book might not meet your expectations. In such cases, we offer a hassle-free return and refund policy.

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Here's a breakdown of our policy:

• Return Window: You have two key rights when returning an item:

  • 14-Day Cancellation: Under the Distance Selling Regulations, you have 14 days from the date of delivery to cancel your order and receive a full refund, including the original delivery cost. You do not need to give a reason for cancellation.

  • Consumer Rights Act 2015: If your book is faulty or damaged upon arrival, you have longer rights under the Consumer Rights Act 2015 to request a full refund, repair, or replacement within a reasonable timeframe (typically up to 30 days).

• Eligible Items:

  • For returns under the Distance Selling Regulations (14-day cancellation), only unused and unopened books with no visible damage are eligible. The book must be in its original packaging.

  • For returns under the Consumer Rights Act (faulty or damaged goods), the condition of the book upon arrival will be considered.

• Return Shipping: You are responsible for the cost of return shipping. We recommend using a tracked shipping service for your own protection.

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How to Initiate a Return:

1. Contact our customer service team by phone or email to initiate your return. They will provide you with a return authorization number (RAN) and instructions on how to return your book, depending on the reason for return (Distance Selling Regulations or Consumer Rights Act).

2. Pack your book securely in its original packaging, along with a copy of the packing slip and the Order number.

3. Ship the package to the address provided by our customer service team.

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Once we receive your return:

• We will inspect the book to ensure it meets the return criteria.

• If the return is approved:

  • For returns under the Distance Selling Regulations (14-day cancellation), you will receive a full refund for the purchase price of the book, including the original delivery cost, within 5 business days.

  • For returns under the Consumer Rights Act (faulty or damaged goods), we will offer you a full refund, repair, or replacement, depending on the situation. You will be notified of the outcome within a reasonable timeframe.

• We will notify you via email if the return is not approved due to reasons such as exceeding the return window for Distance Selling Regulations, damage to the book not caused during transit, or missing original packaging.

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Additional Information:

• This return policy applies to all purchases made on the Al-Mishkah Online Book Store website.

• We reserve the right to modify this return policy at any time. Any changes will be posted on this page.

• For questions regarding our return policy, please contact our customer service team.